Frequently Asked Questions
Can I submit a custom order?
Yes, all orders are handmade and can be custom to the client
Can I place a large order (for my clients, employees, etc.)?
Yes, more than one item can be ordered at a time and you can place large orders such as party
My order is a gift... do you include price information on your packing slips?
No, the price information will not be shown with the product if it is a gift
What shipping methods do you offer?
Your order can be either ...
A) picked up from us at our location
B) dropped off by us at your location
C) shipped to your location through usps mail
Where do you ship from?
Briarcliff Manor, NY
How long does it take for me to receive my order?
The amount of time can vary depending on product availability, complexity of design, and if it is
being shipped through the mail
Updating your order
Can I cancel or edit my order?
On our order form, we ask you to review the information before signing and submitting to ensure
all information about the product you’d like is correct. Whatever information is submitted will be
what we design on the item.
Can I change my shipping address?
What is your return policy?
My tracking shows delivered, but I never received it?
What happens if my package is lost or stolen?
How are the gifts packaged?
Packaged in cellophane, matching ribbons, and notecard can be included upon request
How do you personalize the gifts?
The customer starts by choosing a design/theme for the product and a color scheme. Then, we
appropriately decide the name placement depending on the product.
Are the products safe for my kids?
Yes, each product is child friendly and are not only fun to play with but can help encourage
learning and developing skills